Refund policy
- 30-day cooling-off period, longer than the statutory 14 days
- Duvets: 30-night sleep trial, can be returned even when opened
- Return label: €6.95
- Refund: within 10 working days
Cooling-off period
After receiving your order, you have a 30-day cooling-off period. Within that period you can return your purchase without giving a reason.
30-night sleep trial on duvets
You can try our duvets for 30 nights. Not happy with it? Then you can return the duvet even if it has been opened.
How to return
- Request your return label. Log in to your account and click "Request return". Not working? Email us at info@snoozella.com with your name, order number and the products you are returning.
- Print and attach your label. After your request has been reviewed, you will receive the return label by email. Stick it firmly onto your box or shipping bag.
- Pack your products well. Preferably use the original packaging.
- Send the parcel. Drop off your return at a service point and keep the proof of postage.
- Get your money back. As soon as we have received and checked your return, we will refund you.
Conditions
- Return the product complete and well packed.
- For products other than duvets: handle them with care and do not use them more than necessary to inspect them. If a product has been used more than that, we may charge a fee for the reduction in value.
- Did your order include a free product? Return that as well. Otherwise we will still charge its value.
- Gift cards cannot be exchanged for cash.
Costs
A return label costs €6.95. This amount is not refunded. You will get back the purchase price of the returned products. If you return your entire order, we will also refund the original standard shipping costs.
Refund
- We will refund you within 10 working days, using the same payment method you paid with. If you prefer a gift card, you will receive one.
- We may withhold the refund until we have received the product or you have shown that you have sent it back.
Paid with Klarna
If you have not yet paid for your order, Klarna will adjust your invoice as soon as your return has been processed. If you have already paid, Klarna will refund the amount. If you choose a gift card, you still need to pay the original invoice to Klarna.
Exchanges
Direct exchanges are not possible. Want a different size or colour? Then return your product and place a new order. Did you accidentally receive the wrong size or colour from us? Then contact us at info@snoozella.com and we will sort it out.
Received a damaged or defective product?
Please contact us first before sending anything back, and we will find a suitable solution together. Also read our warranty terms.
